Meta Axes Contractors Who Had to Review Explicit Video From Smart Glasses

Meta Axes Contractors Who Had to Review Explicit Video From Smart Glasses

Earlier this year, Swedish newspapers Svenska Dagbladet and Göteborgs-Posten published a joint investigation that found contract workers in Kenya were being made to review sensitive and personal footage captured by Meta’s Ray-Ban smart glasses, including video of people using the bathroom, getting dressed, and having sex.

In April, Meta reduced those workers’ exposure to disturbing imagery—not by offering them new protections or by installing new safety features to reduce the amount of inappropriate material being filmed, but by ending its contract with the company those contractors worked for. The Guardian was first to report that more than 1,000 of those workers, who were employed by a Kenyan company called Sama, were laid off as a result of Meta severing ties. So nothing got fixed, but at least Meta won’t have to hear about it now.

If you’ll recall, the contractors working for Sama were primarily working as data annotators. They were tasked with reviewing footage captured by Meta smart glasses users and labeling it to help AI systems get better at identifying things—an extremely tedious and labor-intensive role that requires meticulous attention to every detail on screen. The job was made all the more harrowing for these workers by the footage to which they were exposed. The Swedish investigation found examples of contractors witnessing people using the toilet, getting undressed, watching porn, and having sex—among other things.

According to The Guardian, Meta blamed the situation on Sama, the company it was contracting with. In a statement to the publication, the company said, “Photos and videos are private to users. Humans review AI content to improve product performance, for which we get clear user consent. We’ve also decided to end our work with Sama because they don’t meet our standards.” (It’s not quite clear how Sama was responsible for the whole situation, other than the fact that its contractors blew the whistle, which is apparently a bigger violation than, you know, collecting sensitive material and sharing it with a third-party that doesn’t meet your own standards.)

The workers, of course, are the ones paying the highest price for the whole situation. The Guardian cited information from Oversight Lab, an organization that advocates for workers’ rights in Africa’s tech industry, which said the laid-off contractors got a whole six days’ notice that their jobs would be eliminated. The organization is reportedly helping workers explore their legal options, but that’s not exactly a substitute for income.

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